We are looking for a Service Manager (Network Operations) to join a well-established, German-headquartered manufacturing and industrial automation company with over 100 years of market presence and a broad product portfolio.
Tasks:
- Act as interface between our internal SAP organization and external network infrastructure service providers.
- Translate technical requirements from business units into actionable IT architecture concepts and coordinate their operational implementation with external providers for LAN/WLAN (Cisco), DNS/DHCP, Firewall (Fortigate)/DMZ, and SD-WAN (Aruba)/ Internet. You are responsible for orchestrating all required services with the provider.
- Define and enforce standards for network design, routing, and segmentation, including comprehensive network monitoring and documentation of network standards.
- Implement, operate, and continuously improve test and development networks. Ensure the functionality and security of firewalls.
- Provide secure connectivity between company locations and hosted applications.
- Manage and monitor external IT service providers and vendors in the network infrastructure domain according to agreed SLAs, KPIs, and monthly reports.
- Maintain strong relationships with service providers and conduct regular service review meetings.
- Support budget planning and cost control for the assigned IT services.
- All responsibilities are to be understood in a global context, requiring close coordination with local and international IT teams and business units to drive worldwide harmonization and standardization.
Requirements:
- Proven experience in managing external service providers is essential.
- 2-5 years experience in network design for both LAN and WAN technologies; knowledge of Netscaler, DHCP/DNS, and Network Access Control is a plus.
- Confident in negotiating technical concepts with service providers and driving results.
- Strong analytical skills paired with a structured and goal-oriented working style.
- A team player with a high service orientation and excellent communication skills.
- Assertive and confident in managing external partners.
- Quick to grasp new topics, eager to take responsibility, and proactive in contributing ideas.
- Fluent in English.
What We offer:
- Remote work: Enjoy a more flexible schedule for more effective work.
- Annual bonus: We recognize and reward your achievements.
- Cafeteria package: Customizable benefits to choose what suits you best.
- Travel and remote allowance: We contribute to your daily commuting and utility costs.
- Work-life balance: It’s important to us that you have time for yourself and your family.
- Professional development: Trainings and career advancement opportunities to help you grow continuously
- Corporate events: Community programs to help us become more than just colleagues—a real team.