We are looking for Service Delivery Manager for the Global Deposit Return System (DRS) Team located in Budapest.
Responsibilities
- Planning, driving and facilitating the entire delivery from initiation through implementation to handover to customer operations
- Developing and implementing a comprehensive delivery plan that includes all SDLC elements including requirements, design, build, testing, release planning, training and handover to support
- Establishing and maintaining strong project governance and control including scope, risk, change, resource, quality and financial management
- Partnering with internal stakeholders in order to ensure maximum results and optimize project delivery
- Overseeing daily activities of the delivery team including Product Owner, Scrum Master, Business Analysts, Engineering and QA
- Ensuring the creation and maintenance of comprehensive, accurate and up-to-date project artifacts
- Being the primary contact person for the customer during the delivery of the system and in the first period of its operation
- Aligning communications, resources and plans with customer counterparts
- Providing client relationship management and an outstanding customer experience
- Delivery reporting including status, progress and updates to key internal and external stakeholders
Requirements
- 5+ years of experience in leading and running IT solution delivery projects using agile methodology
- Highly engaging with excellent stakeholder management skills
- Growth Mindset: motivated by challenge and driven to succeed
- Excellent problem solving skills
- Good knowledge of Monday.com, Confluence, Jira and Microsoft products/services/programs
- Bachelors or Masters in Business or in Computer Science (preferred)
- Hungarian and English language knowledge: fluent in reading, writing and speaking
- Preferred experience in designing and scaling service delivery organizations
- Direct experience with IT system architecture and software development – especially technologies like SQL, .NET Framework, MS Services (Business Central, CRM, Report, Azure), AWS, SAP, Salesforce, REST – is an advantage
What we offer
- We offer you a future-proof job in our constantly growing company, where you can make an active contribution to the sustainable use of resources and direct environmental protection for a better common future, true to our maxim „Return to Value”
- Possibility of hybrid working
- Opportunities to develop further in a rapidly growing international company with plenty of other exciting similar projects on the horizon
- Dynamic working environment with plenty of room for independent work, a proactive contribution of ideas for new projects and processes, and a lot of creative freedom