Senior Service Manager

Megjelenés dátuma: 2021. október 01.

Azonosító: 10352 Helyszín: Budapest Munkakör: Egyéb

We are looking for a Senior Services Manager in our multinational insurance partners team to Budapest with fixed 50% home-office opportunity and thirteenth and fourteenth monthly salary. You must have strong English language skills, 5+ years work experience to fill the position.

Requirements

  • 5+ years work experience (including 1-2 years of leader experience)
  • Strong English knowledge both oral and written
  • People management expertise
  • Business analysis (IT operations)
  • Ownership and initiative
  • Relationship management
  • Service reporting
  • Strategic thinking
  • Understanding of service management framework
  • Asset and configuration management

Nice to have

  • Experience in the insurance or banking sector
  • German language skills

Responsibilities

  • Manage a smaller team of Service Managers and Platform Engineers
  • Plan and setup the shared managed service concept for a globally available service portfolio, developed externally (RMS RiskLink and AIR TouchStone)
  • Coordinate the operations and maintenance of related software, databases and complex server infrastructure based on our partners standards
  • Support capacity and sizing of the service components, proactive hardware and environment management, continuous service improvement
  • Coordinates service professionalization, evaluating new concepts
  • Initiating planning and set up of new service components
  • Coordinates the team assigned to the work stream, assigns and follows up tasks, sets priorities
  • Support resource planning in support teams
  • Document, maintain and optimize processes and configurations related to the environments
  • Coordinate service related task execution in the matrix organization

What we offer

  • 50% Home Office opportunity
  • Competitive salary
  • Thirteenth and fourteenth monthly salary
  • Annual financial bonus – based on individual targets
  • Wide package of certified trainings
  • Possibility to develop existing and new skills
  • Support of work-life balance
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