Our client is a global technology company. Due to expansion, they are building an IT team in their Budapest office. We are looking for a new colleague for the position of NetSuite Technical Support Specialist to join this team.
The ideal candidate will be responsible for providing technical assistance and support for NetSuite ERP users, ensuring system functionality, troubleshooting issues, and implementing solutions that enhance overall business efficiency.
Responsibilities
- Provide first-line support for NetSuite-related issues, including system errors, configuration problems, and user inquiries.
- Diagnose and resolve technical problems, escalating complex issues to senior team members or external support when necessary.
- Monitor NetSuite performance, identify potential issues, and apply timely fixes or updates.
- Assist in maintaining system integrations with third-party applications and ensure seamless data flow.
- Train end-users on NetSuite functionality, best practices, and new system features.
- Create and maintain comprehensive documentation, including troubleshooting guides, FAQs, and user manuals.
- Assist with NetSuite configuration changes such as workflows, scripts, dashboards, reports, and saved searches.
- Collaborate with internal stakeholders to customize NetSuite to meet evolving business needs.
- Ensure system security by managing user roles, permissions, and data access.
- Support compliance efforts by maintaining accurate records and adhering to company policies and regulatory requirements.
- Reviewing systems, gathering requirements, designing interfaces, and integrating separate systems.
- Prepared reports, performed data management tasks, assisted with technical issues, and documented systems design and testing.
- Prepare, arrange, and support meetings/presentations/workshops and deliver training to end-users worldwide.
- Proactively identify and assess risk and escalate to the line manager as required.
- Provide regular updates to the UK line manager (Global finance systems Manager).
- Must be comfortable and proficient in a dynamic work environment and can use initiative.
- Follow ERP best practices
- Must build positive relationships with a diverse range of end-users and colleagues.
- Must be a team player.
Requirements
- Minimum 3-5 years of experience with NetSuite.
- Experience implementing finance solutions at a large scale.
- Knowledge of process mapping and system optimisation.
- NetSuite Certified ERP Consultant is a big plus
- SAP Business One or any other ERP system certification (non-essential)
- University or college degree
Technical skills
- Proficiency in NetSuite modules, SuiteScript, SuiteFlow, and SuiteAnalytics.
- Experience with NetSuite integrations using SuiteTalk, REST APIs, or middleware solutions.
- Familiarity with SQL, JavaScript, and other relevant programming languages is a plus.
- PowerBi
- Microsoft Excel
- Oracle
- SQL Database
- Solution 7
- Sharperlight
- Crystal Reports
- SuiteQL
What they offer
- Bonus (annual performance-based bonus)
- SZÉP Card
- Medicover health insurance
- Home office (opportunity to work mostly remote)