Our client is a successful, international professional services company operating across multiple markets worldwide. The company combines specialist industry expertise, consulting capabilities and technology to support complex transformation and business initiatives for a broad range of clients.
With an international team and a strong growth trajectory, the company offers a collaborative and supportive working environment where employees can develop their skills, take ownership and build long-term careers.
We are looking for an IT Support Engineer & Office Support professional who will combine hands-on IT support responsibilities with general office support activities.
IT Support:
- Act as local first-line IT support, providing timely assistance to employees with hardware, software and connectivity issues
- Diagnose, troubleshoot and resolve IT incidents and service requests, escalating to central support teams or external providers when required
- Support user accounts across core systems, including Microsoft 365, email and collaboration tools
- Handle password resets and access management
- Manage IT onboarding and offboarding, ensuring new starters and leavers have the appropriate system access, equipment and documentation
- Prepare, configure and issue laptops and other IT equipment, including imaging, software installation and security setup
- Maintain accurate records of IT assets, including laptops, peripherals, licences and warranties
- Coordinate laptop lifecycle management, including replacements, repairs, returns and secure disposal
- Assist with new starter inductions, providing basic IT training and guidance on systems, tools and IT policies
- Support office technology such as printers, meeting room equipment, AV systems and Wi-Fi
- Monitor and maintain IT stock levels and order equipment and accessories when needed
- Document common IT issues and solutions to contribute to internal knowledge bases and user guides
- Liaise with external IT vendors and managed service providers to resolve issues and coordinate support
Office Support:
- Welcome guests, visitors and team members and act as a key point of contact for internal and external parties
- Manage phone systems, incoming calls and deliveries
- Handle internal and external queries professionally and in a timely manner via email and Slack
- Maintain a clean, organised and professional office environment, including meeting rooms
- Support occasional company meetings and event set-up
- Manage office and kitchen supplies, including stock checks, ordering and responding to team requests
- Liaise with office services providers, building management and landlords regarding day-to-day office-related matters
- Support fire drills and health & safety assessments when required
- Assist with the organisation of social, cultural, wellness and ad-hoc office events, including office lunches
Qualifications:
- Strong knowledge of Windows 10/11, macOS and Microsoft Office 365 administration
- Experience with Azure AD / Microsoft Entra, including user accounts, groups, permissions and MFA
- Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, VPN and Wi-Fi troubleshooting
- Hands-on experience with end-user device management, including laptops, desktops, mobile devices, printers and AV equipment
- Strong communication and problem-solving skills
- Fluent English, both written and spoken
What we offer:
- Competitive benefits package including cafeteria (SZÉP card) and bonus opportunity
- Private healthcare and wellbeing support (incl. EAP programme)
- Flexible hybrid working and home office allowance
- Family-friendly benefits (enhanced maternity and paternity support)
- Long-term security with pension contribution and insurance coverage
- International environment with strong learning and development opportunities