Az álláshirdetés lejárt.
Our global partner is a global service provider offering administrative, global expansion, and governance solutions to alternative investment firms and corporations. Their services include business support, fund administration, tax compliance, corporate secretarial support, and payroll management.
Tasks
- Provide technical support to all branches (onsite and remote)
- Configure hardware and software
- IT Administration (creation / maintain of user accounts, password resets, drive mappings, GPO)
- Provide basic training to the employees on most common applications
- Provided first and second level support (depending on the applications) and escalate to the appropriate Partners
- Act as a liaison between the IT Group and partners (Resellers, Integrators, Telecommunications, Telephony and Equipment Vendors)
- Maintain the IT assets and the ITSM tool
- Ensure the effectiveness and efficiency of Incident Management Process
- Perform other job-related duties as assigned
- International travel can be required few times per year
Requirements
- Minimun 2 years of experience in relevant field
- Strong knowledge of Microsoft Operating Systems and automation
- Experience with Microsoft Active Directory/Azure AD, Exchange Online and on-premises, MS Teams, OneDrive, Office 365, Intune / Endpoint Manager, Office Tools
- Able to work independently and efficiently to meet deadlines
- Able to assist via e-mail, phone and other electronic communications channels
- Good communication and organisational skills
- Good knowledge of English
- Experience in helpdesk, operating or support functions
- Strong analytical skills with demonstrated problem solving ability
- Knowledge of ITIL best practices & ability to follow a defined process and procedure
- Knowledge of Helpdesk tools & monitoring platform
- Any Microsoft certification is considered an asset
What they offer
- Work in a dynamic, human-size, multi-cultural environment
- 2 days home office/week
- Bonus – annual discretionary performance
- Cafeteria
- Training support