We are looking for an innovative IT professional to serve as a strategic leader, connecting Sales, Marketing, Service, Systems and data, to manage our Customer Relation Management system Salesforce.com.
If you are an experienced user of Salesforce.com and want to be at the forefront of our team of expert developers, helping our growing global userbase, we welcome you to join us!
Tasks:
- Own Merger & Acquisition projects and deliver ahead of a transition service agreements.
- Be accountable for the management of Salesforce.com Sales (HVS), Service & Marketing clouds along with external communities and knowledgebase.
- Building relationships with teams within the matrix environment and beyond
- Partner with the business leadership teams, delivery teams and the Salesforce experts to discover new functionalities to implement.
- Discuss regularly with global leadership teams to understand their needs and how they can be translated into new features of the system.
- Collaborate with external partners such as Salesforce on the future product roadmap and solutions.
- Lead and guide the development teams, solve problems and implement suitable solutions in a timely manner.
- Manage and communicate the Salesforce.com releases along with the AppExchange packages.
- Wear several hats and demonstrate Salesforce experience as an Architect, Product Manager, Product Owner, and developer.
- Maintain a customer service mentality approach and promote a collaborative, transparent working environment within the team.
- Improve business productivity, efficiency, and performance through critical evaluation of information gathered from various sources.
- Maintain the Salesforce security model (roles, profiles, sharing rules, and permission sets) and the Salesforce implementation adheres to corporate security standards.
Requirements:
- BS/BE/B.Tech/MS in Computer Science, Engineering, Management Information Systems, or related area and/or 5+ years of relevant IT experience in Salesforce.com
- Strong functional and technical leadership skills, interpersonal skills, in order to achieve great results in a collaborative team environment.
- Deep understanding of Salesforce out of the box functionalities and Apps (Salesforce for Outlook, Lightning Sync, Einstein Activity Capture, Chatbots, Knowledgebase etc.).
- Ability to deliver projects with high attention to detail.
Preferred skills, knowledge and qualifications:
- Hands-on experience with configuring and administering the Salesforce instance.
- Salesforce certifications (Admin/App Builder/Developer/Sales, Service Cloud) and Agile certification.
- Knowledge on 6 Sigma, quality standards, GDPR standards.
- Technical familiarity with Oracle CPQ, Business Objects Datawarehouse, SAP, and MuleSoft.
What we offer:
- Competitive salary package
- Annual financial bonus
- Wide package of certified trainings
- Possibility to develop existing and new skills
