Az álláshirdetés lejárt.
Key Accountabilities:
- The role involves working with Team Leaders, Assistant Managers and technicians to provide 2nd/3rd Line Network support and design/Engineering efforts. The services offered are in co-ordination with other IT disciplines for problem diagnosis and resolution, provision of agreed Management Information and monitoring of Service delivery Group as per agreed division of responsibilities.
- Ownership and follow through/resolution of all issues impacting service/Operations.
- Work effectively with customers, analysing their needs, problem solving, agreeing/sharing solutions with Onsite counterparts.
- Responsible to maintain departmental standards and quality initiatives in all aspects of work.
- Setup monitor and maintain the network systems.
- Working as an effective member of the team and developing good working relationships with business and/or IT colleagues.
- Maintaining own training and technical knowledge up to date in line with changing IT Infrastructure.
- Effectively managing administration, planning, meetings and prioritising own workload.
- Strong Management focus with emphasis on call, incident management, relationship management.
- Implementation / Design of appropriate KPI’ metrics and Service Level Management to manage at all levels with the department and individual level.
- Maintain a high level of interaction with all internal/External customers/BUs.
- Networking- Achieve by influencing and collaborating across national and functional borders internally.
- Proactively adhere to the regulatory requirements (India and International as appropriate) and Group standards. Ensure that the data & processes for which you are responsible and are fully compliant. Deliver the intended outcome for the Company and its customers.
Requirements:
- Graduate [Science Technology] in any field.
- 3+ years of overall experience.
- Experience in handling large and complex IT Operations and relationship management in Remote IT infrastructure management with a strong focus on Incident and Problem management / project management.
- Experience in handling a Shared Infrastructure Environment
- Exposure to best practises by working in a MNC culture or large Indian based company maintaining global services to and from parent company locations.
- Excellent English verbal / written communication / analytical and presentation skills
- Having ITIL Foundation v3 certification or knowledge
- Good understanding of the IT infrastructure components and be able to manage major incidents and priority issues.
- Flexible, ‘can-do’ attitude and willing to take responsibility.
- Strong sense of task ownership and task delivery to agreed dates.
- Ability to continually learn the changes to the infrastructure and assess impact.
- Ability to work under pressure and take on any departmental ad-hoc activity.
- Event / Incident / Problem & Change Management skills
- Analytical Skills – Management Information / Reporting
- Communication and Interpersonal skills
- Client management skills
- Task planning and execution skills
- Knowledge of automation and scripting
We provide the following environment & benefits:
- A company culture where we respect our diverse teams and are proud of our achievements
- Possibility to join social communities and networks
- A healthy work-life balance
- Chill-out and collaboration spaces in a modern office environment
- Learning and development opportunities to craft your career path
- Life & health insurance, medical care package
- And many others benefits!