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We are looking to hire an experienced and passionate Digital Channel Owner to join Digital Factory. The new team member will be responsible for the strategic evolution, quality, and consistency of MOL Move’s digital channels. The role directly owns improvement projects to ensure impact creation, as well as consults other squads that develop and deploy features into these platforms. The Digital Channel Owner ensures a unified, high-quality user experience driving an array of conversion KPIs. This role goes beyond daily operations, also driving long-term improvements, architectural evolution, and strategic direction for our channels (MOL Move mobile app, web portal, etc.).
Main Responsibilities:
- Establish, enforce, and refine clear standards and a cohesive functional strategy for the overall app experience, ensuring that contributions from multiple squads deliver a seamless, high-quality experience on both the mobile app and related web portal.
- Direct high-impact growth & transformation initiatives, and complex customer-facing developments that ensure platform efficiency, performance and a superior customer experience whilst transforming our Move channels (apps, web, etc.) into unified, yet scalable, next generation ´as-a-service´ solutions.
- Manage operational basics and platform compliance requirements to internal regulations, and external administrative needs (Google, Apple, etc.) such as policy updates, SDK changes, verification requirements, etc.
- Work with business stakeholders, developers, and designers to ensure mobile app and website issue resolution, and feature implementations align with the long-term vision and cross-channel experience and minimize operational friction.
- Drive long-term channel strategies aligned with core Digital Factory and MOL ambitions, by continuously monitoring user behavior (using Google Analytics, Firebase, and other data) and identifying opportunities to enhance channel performance and streamline development rollout.
- Provide guidance on effective specification and user story creation for channels, to a variety of squads, to further effective backlog maintenance and fast-track recommendations to support agile delivery and resolve ad-hoc operational issues.
- Act as liaison between countries, teams, stakeholders and management providing clarity on strategy and deliverables in all directions, as well as supporting necessary approvals with preparatory work.
- Anticipate needs, industry trends, and cover shifting business requirements; be ready to accommodate the occasional moving target – facilitate MVP approach and run pilots if necessary.
About Your Experience and Skills:
- Bachelor´s degree in Business Administration, Marketing, Technology or related field is preferred.
- A minimum of 3-5 years of experience with management of digital channels (i.e. mobile apps, websites)
- Familiarity with agile, Scrum, or other rapid application development methods.
- Strong experience in customer facing digital interface management (e.g. mobile apps, websites) – analytics, data-driven optimizations, UX/UI best practices, customer journeys.
- Knowledge of Google Analytics, Firebase, and examples of using data interpretation for decision-making.
- A strong affinity for reconciling user needs with viable solutions and product requirements.
- Ability to strategically oversee architecture and refactoring projects.
- Professional use of MS Office (including strong experience with PowerPoint).
- Result-oriented, able to work independently and thrive in a fast-paced environment while managing multiple tasks.
- Strong attention to detail and commitment to delivering high-quality work.
- Proactive mindset with a positive attitude and a strong sense of ownership, and team mentality.
- Strong written and verbal communication skills for cross-functional collaboration.
- Fluency in English.
- Growth mindset with a passion for continuous learning, adapting, and staying updated on industry trends and best practices
- Solution-oriented and accountable.
- Openness to work with different cultures across CEE.
What We Offer
- Work with an advanced and innovative tech stack.
- Collaborate with multinational teams and projects across the CEE region.
- Enjoy tremendous opportunities for continuous learning and growth in a fast-paced, agile environment.
- Explore versatile career paths in a dynamically growing international organization at Local and Group level.
- Gain cross-industry experience through our expanding portfolio of businesses (both within and beyond MOL Group).
- Be part of a supportive and inclusive workplace that values innovation and creativity.
- Access Medicover health insurance and an extensive benefit package, including an annual bonus and maximalized fringe benefits.
- Participate in regular team outings and MOL family events.