Our client has more than 40 years of research and development in the field of lottery systems made our company a worldwide leading supplier of lottery products. They drive innovation, champion groundbreaking ideas and bring meaning to work every day. With more than 270 employees in Budapest, currently serves more than 400 customers on six continents today. You’ll be part of a mission-critical team that ensures the smooth operation of applications supporting lottery
companies.
Your tasks will include:
- Monitoring complex system components and responding to alerts
- Executing daily operational and recurring tasks
- Handling customer service requests and incident tickets
- Troubleshooting issues based on clear documentation
- Coordinating with resolver teams and partners
- Participating in outage calls and escalation processes
- Providing internal training on system functions as needed
- Maintaining detailed reports and logs
JOIN US, if:
- You are able to provide professional high quality support to customers across 3 shifts
- You would like to use your excellent English on a daily basis
- You have adequate communication skills, solution focused mind and strong team spirit
- You have experience in working with ITSM ticketing systems, and in IT operations
- You are familiar with ITIL processes
- You have IT attitude, willingness to learn new systems
- You are open to continuously extend your professional skills
- You are stress resistant, team player
Additional requirement, at least of the below list:
- Have knowledge of Unix/Linux operating systems
- Basic networking backgrounds (TCP/IP)
- Basic database (SQL) knowledge
- Scripting skills (Perl, PHP, Bash, Python or anything similar)
- Several years‘ relevant experience in IT application operation
- Bachelor degree is an advantage
If you CHOOSE US, we can offer:
- Competitive payment package (13. and 14. months salaries, fix and predictable shift allowance)
- Cafeteria and Health insurance
- Mentoring Program, Trainings
- Flexible work schedule
- Downtown office, in the heart of Budapest, at the foot of Buda castle (easily accessible by public transport)
- Indoor bike and motorcycle storage
- Recreation room: table soccer, office (chair) massage and sauna
- Team buildings
- Excellent working atmosphere
- Open company culture
- Economically stable and growing enterprise
- Non-conventional domain: lottery and sports games