Our client is a global IT supporter that provides infrastructure services, information security and global/corporate application support.
We are looking for a Business Information Analyst who will work closely with the Identity Access Management teams and business units across the company.
Responsibilities
- Interact with the business to know and understand their processes and (IT) needs. Be the liaison between the business units, technology teams, and support teams.
- Work directly with stakeholders to gather requirements and provide solutions for applications and integrations with vendor solutions.
- Support and develop workflows within the ARIBA automation platform
- Execute or assist in the resolution of issues. Ensure appropriate tickets are created to record and assign issues and document resolution.
- Prepare application administration documents, end-user documentation, and/or application training for end-users.
- Utilize change management process to ensure modifications or upgrades are authorized, tested when applicable, approved, and implemented appropriately.
- Act as point of contact with application vendor and customer to coordinate new releases, updates, or changes.
- Ensure proper application monitoring is in place and reviewed.Coordinate with technical staff if there is an issue.
- Understanding security, risk, and compliance controls and working withthe compliance team and business owner to ensure controls are met and/or mitigated. Participate in IT audits.
- Work within an agile environment.
- Participate in initiatives and projects as assigned.
Qualifications
- Bachelors degree in a related field or equivalent knowledge and a minimum related work experience of 3 years.
- Experience with full-stack support preferably in the Financial Services, Banking, and Insurance industry.
- Excellent English communication skills with the ability to work across multi-functional international teams.
- Confident and effective in dealing with stakeholders and end users.
- Understanding of and experience with CICD tools/processes and automation.
- Minimum of 3 years work experience working in Ariba at level 1 or 2
- ARIBA platform knowledge
- Buyer, modules including Requisition/Purchase order, Service Sheets, Budgets, Receipt, Guided Buying, Spot Buy, Custom approval flow, Invoicing, Invoice Reconciliation, Receipt, Catalog, Catalog Content Management, and Catalog from contracts, Ariba Network and Pcard supplier.
- Upstream, modules including Supplier Lifecycle Management, Supplier Risk, Contract Workspace, Procurement Workspace, Sourcing projects, Sourcing events, Clause Library, and Custom template creation.
- Reporting, including Public reports, Multifactor reports, fact reports, Compound reports, REST API Reporting, and Spend visibility (for data loaded from different sources including Ariba)
- Experience with cloud concepts
- Experience with Agile
- Experience with Service Now, Confluence, and Jira preferred
- Experience working on projects including requirements gathering, analysis, and documentation.
- Good planning, prioritizing, and goal-setting skills.
- High level of knowledge of standard SDLC methodologies.
- Advanced ability to accept and embrace change and manage through ambiguous situations.
- Understanding of Agile principles and concepts.
Preferred Qualifications
- Problem-solving skills
- Pro-active team player
- Creative and the ability to think outside the box
- The ability to work independently and be part of a team
- Strong analytical and communication skills
- Attention to details
- Taking ownership and responsibility
What they offer
- Competitive salary
- Comprehensive health package
- Brand new office at an excellent location
- Hybrid working
- Opportunities for growth and advancement
- A highly people-centric, positive, and supportive work environment