Our client is an international financial service holding company headquartered in The Hague, the Netherlands. Their ambition is to build leading businesses that offer their customers investment, protection, and retirement solutions. They are looking for an Application Provisioning Administrator.
What You Will Do
- Provision and manage user access across multiple business applications, ensuring compliance with internal security policies and external regulations.
- Process access requests submitted through ServiceNow/OneForm, adhering to established security guidelines and procedures.
- Evaluate and enforce appropriate access levels based on role, business need, and security standards.
- Monitor user access for compliance and take corrective action when noncompliant situations are identified.
- Provide Level 2 support for access-related issues escalated by the Customer Service Center (CSC).
- Collaborate with application owners, IT teams, and business users to ensure accurate and timely provisioning.
- Assist in the development and maintenance of documentation for provisioning processes and procedures.
- Support audit and compliance efforts by maintaining accurate records and participating in access reviews.
- Analyze and recommend improvements to provisioning workflows to enhance efficiency and reduce turnaround time (TAT).
- Track and report on key metrics including SLA adherence, request volume, and provisioning efficiency.
- Serve as a subject matter expert (SME) for application provisioning and mentor junior team members.
What you will need
- Bachelor’s degree in Computer Science, Information Systems, or equivalent knowledge.
- Minimum of 2 years of experience in application provisioning or access management.
- Strong understanding of Windows security and enterprise application access controls.
- Ability to maintain regulatory compliance (e.g., SOX).
- Experience with scripting (PowerShell or VB) is desirable.
- Excellent communication, customer service, and decision-making skills.
- Highly organized with strong attention to detail and ability to meet deadlines.
Preferred
- Experience working in a global IT environment.
- Ability to quickly learn new applications and adapt to changing environments.
- Demonstrated ability to work effectively in a team and independently.
What they offer
- Competitive salary
- Comprehensive health package
- Brand new office at an excellent location
- Hybrid working
- Opportunities for growth and advancement
- A highly people centric, positive and supportive work environment