Technical Process Specialist

Megjelenés dátuma: 2019 február 5, kedd Azonosító: 2132-2

For our multinational partner company we are looking for candidate to the following position

Ensure the smooth operation of the Service Asset and Configuration Management (SACM) process for the Swiss organisation.
Providing tool support in form of account management, user trainings and consultancy
Monitoring of the operation of the tools and connected interfaces, acting on any service interruption, incidents
Development and implementation of internal measures to increase data quality, SLA compliance, process completeness and automation.
Ad-hoc reporting from the Configuration Management tools, analysis of the extracted data, tracking of corrections
Supporting customer on-boarding projects
Participation in international SACM communities and migration projects. Identification and evaluation of risks for the concerned Swiss organizations. Set up a plan in collaboration with Swiss stakeholders to mitigate them, conduct the SACM actions.
Contributes to the quality assurance process, standardization. Ensure the compatibility of Swiss practices with international standards.

BSc or MSc degree in IT or relevant area
At least 3-5 years experience in similar field, ICT support experience is welcome
ITIL know-how
SQL, XML competence
Perl programming language, Database experience is an advantage
Fluent English, intermediate German
Structured and independent approach to work
Ability to understand and work analytically with complex technical systems
High resilience and ability to steer complex topics and simultaneous tasks
Good communication skill and resolution-focused mind-set