Service Desk Analyst with German knowledge

Support és Helpdesk Budapest Jelentkezem az állásajánlatra
Megjelenés dátuma: 2018 december 4, kedd Azonosító: 2055

Our partner is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, they develop tastes and scents that delight consumers the world over. With a passion to understand consumers preferences and a relentless drive to innovate, they are at the forefront of creating flavours and fragrances that engage your senses. The Company achieved sales of CHF 5.1 billion in 2017. Headquartered in Switzerland with local presence in over 100 locations, the company has more than 11,100 employees worldwide. As a Service Desk Analyst you will assist regional users with providing functional and technical support in workplace services area. Do you have some Service Desk experience and speak English and German This role might be a great opportunity for you!

Munkakör:
Support és Helpdesk
Szakirány:
-
Munkavégzés helye:
Budapest

Responsibilities

  • Technical support - You will be involved in Incident, Problem and Service Request Management. You will provide solutions and workarounds based on Service Level Objectives. You will propose IT Services modifications to the Service Desk Manager to re-duce user impact and you will be active participant to new Service testing, deployment and stabilization.
  • Communication - You will be an important contact to the users clarifying tickets logged with requesters and communicate about resolution progress. You will ensure satisfactory customer service and prompt response times to the requesters. You will communicate with user community to provide the status of open problems and the changes associated with new solutions.
  • Information Security - You will ensure the implementation of the security rules as per the security policies.

Requirements

  • At least 2 years of experience in Service Desk domain
  • Preferably with Degree in IT related field
  • Comfortable to work with Microsoft based operating systems and Google collaboration suite
  • Fluency in English and in German languages, Hungarian is mandatory as well
  • General knowledge of IT infrastructure LAN, WAN, Windows servers, Active Directory
  • Good knowledge of informatics hardware (PC, Printer, scanner, smartphone etc.)
  • Preferably familiar with SAP system and ITIL principles

What our partner offers

  • They offer a culture where you can express yourself in a creative, dynamic and multinational team environment
  • You will have the opportunity to collaborate and learn together with teams who are as passionate as you are
  • You will have various training opportunities (technical courses, language courses etc.)
  • They offer a very competitive salary & compensation and benefits package
  • You will work in a really modern and well-equipped office in Budapest
  • AYCM opportunity
  • Fruit days, team bulding events

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