IT Helpdesk Analyst (English and Italian)

Support és Helpdesk Budapest Jelentkezem az állásajánlatra
Megjelenés dátuma: 2017 november 22, szerda Azonosító: 1637

Do you speak Italian and English fluently? Would you like to work in an international team? We are looking for Helpdesk Analysts for our international partner company!

Support és Helpdesk
Munkavégzés helye:

The new colleague:

  • Answers calls within stated time guidelines.
  • Analyses and interprets client inquiries to ascertain and solve issue.
  • Provides accurate and creative solutions to client problems meeting all pre-defined quality measurements.
  • Escalates calls within stated guidelines.
  • Provides information, advice or instruction in response to client inquiries.
  • Provides a high degree of client satisfaction in all work undertaken.
  • Receives and records client inquiries and processes paperwork/systems relevant to client queries.
  • Liaises internally to enable client queries to be answered and problems solved.

The ideal candidate has the following skills:

  • High level foreign language knowledge (at least upper intermediate English language + Italian language knowledge)
  • Good team player
  • Good communication skills
  • Customer focus
  • Good problem solving skills

Our Client offers:

  • Several training sessions to learn IT skills needed to solve problems
  • Base salary + cafeteria
  • Career opportunities
  • Working in an international, multicultural, friendly environment

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