Helpdesk analyst (French and English)Support és Helpdesk Budapest Jelentkezem az állásajánlatra
Megjelenés dátuma: 2017 június 14, szerda Azonosító: 1447
Do you speak French and English fluently? Would you like to work in an international team? We are looking for Helpdesk Analysts for our international partner company!
- Answers calls within stated time guidelines.
- Analyses and interprets client inquiries to ascertain and solve issue.
- Provides accurate and creative solutions to client problems meeting all pre-defined quality measurements.
- Escalates calls within stated guidelines.
- Provides information, advice or instruction in response to client inquiries.
- Provides a high degree of client satisfaction in all work undertaken.
- Receives and records client inquiries and processes paperwork/systems relevant to client queries.
- Liaises internally to enable client queries to be answered and problems solved.
- High level foreign language knowledge (at least upper intermediate English language + Dutch or French or German or Czech or Italian or Spanish language knowledge)
- Good team player
- Good communication skills
- Customer focus
- Good problem solving skills
- Several training sessions to learn IT skills needed to solve problems
- Base salary + cafeteria
- Career opportunities
- Working in an international, multicultural, friendly environment